Last updated: July 22, 2026
1. Refund Window
You may request a refund within 14 calendar days after your initial checkout payment. After that window, payments are non-refundable except where required by law or where Hypatia Web Services agrees otherwise in writing.
2. Website Build Package Refunds
If you request a refund before substantive design, development, copywriting, setup, or launch work has begun, we may refund the website build package payment in full.
If work has begun, we may issue a partial refund based on the work already completed, project expenses already incurred, and any third-party fees that cannot be recovered. Once a website has been launched or final files have been delivered, the build package is non-refundable except where required by law or agreed in writing.
3. Combined Build and First-Month Payments
Some checkout links collect the one-time website build package and the first month of care-plan service in a single Stripe payment. When a partial refund is approved for that transaction, the refund is applied against the combined build plus first-month payment, not as two separate refunds. Stripe and your bank or card issuer control how quickly the refund appears on your original payment method.
4. Monthly Care-Plan Cancellations
You may cancel a monthly care plan by emailing info@hypatiawebservices.com. Cancellation is effective at the end of the current paid monthly term. We do not provide prorated refunds for partial monthly care-plan periods unless required by law or agreed in writing.
If a care-plan payment was collected in error after a confirmed cancellation, contact us within 14 calendar days of the charge and we will review the account and refund any confirmed mistaken charge.
5. Non-Refundable Items
Third-party fees, domain purchases, paid stock assets, licensed fonts, premium plugins, payment processor fees, booking platform fees, and other outside costs may be non-refundable when those providers do not return the funds to us.
6. How to Request a Refund
Email info@hypatiawebservices.com with your business name, payment date, checkout email address, and reason for the request. We may ask for additional details to identify the transaction and determine what work has already been completed.
Approved refunds are returned to the original payment method when possible. Processing times vary by payment processor, bank, and card issuer.
7. Policy Changes
We may update this Refund Policy from time to time. The policy posted at the time of your payment applies to that payment unless a separate written agreement says otherwise.